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Questions & answers

Every product have their own size guide,which you can find at the product description section.

If you have a doubt, you can also contact us by the chat.

The delivery cost in effect, are the one which the website Mondial relay and La poste applied, and depend on the weight of your order.

The means of payment accepted are :

  • Paypal
  • Credit card

Your order is accepted, our stock manager Al Amirah will prepare your package for shipping.

If there is a problem with your order, you can contact us with the form below. Your application will be traited as soon as possible.

If you have made a mistake, you can contact us by the online chat, e-mail or with the form below. My data ? Pay

You can pay your online purchase by credit card? By Paypal and Stripe.

Your credit card number et the expiration date are crypted and send to PayPal or Stripe. We don’t have any access to it.

Paypal and Stripe have a protection system of your bank data ultra efficient, and both of them are very strict about the security of the online paiement.

For further informations, you can go on paypal.com and stripe.com .

Al amirah take the responsibility to send your order within 3 working days.

The packages are generally send by relay point and by La Poste services on Thusday, Thursday and Saturday.

The delivery time depend on the transporter Mondial relay or La Poste.

Almirah decline all responsibilities about the delay on delivery, the loss of the package, if you have misinformed your address or you don’t have retire your package on due time. Also, if the delivery mode selected when you order is not the one we recommended.

Al Amirah decline all responsibilities in case of theft, or loss partial or total of your package after we transmit them to the transporter mandated for the delivery.

Al Amirah cannot be responsible of the consequences due to a delay in the delivery. In case of a long delivery time, the client can contact us by email by the category “contact” to open an investigation with the carrier. No refund or returnd of the products would be done before the end of the investigation. ( 3 weeks or 1 Months)

In case of damage products, the customer have notified immediately to the carrier and Al Amirah when he received the package.

Contact Form

You want to collaborate with us, return a product, make a reclamation or just a sk a question?

Use this form below. We will answer within 24 hours to 48 hours.

Contact Support

You can contact us by our different contact support below (or by the online chat on the left down) :

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